There has
been a major change in the Fiverr feedback system lately. Those who receive
negative feedback can have them removed through a mutual cancellation within 14
days of completion. What does that mean?
The feedback
on Fiverr is no longer necessarily true!
There have
been many cases of Top Rated Sellers having their negative feedback removed
because they want to keep the customers coming in. The problem is they’re not
doing it legitimately. Just check out this post from one of the Fiverr writers
about his experience with Top Rated Sellers lying on their page and getting
their negative feedback removed.
Leaving Negative Feedback
I’ve written
in the past about thinking before you leave a negative remark. I did this after
receiving unfair negative feedback – it was something about an order that I
cancelled before working on and the buyer was annoyed that he had to pay more
because he wanted more than my base gig.
I really
believe that buyers need to think before they click the thumbs down button. Did
the seller do everything stated in the gig description? If so, then is it
legitimate to leave a thumbs down?
This is when
negative feedback on Fiverr is okay (in my book). If the Fiverr seller didn’t
do as stated or has misled buyers, feel free to leave that negative. But, if
you’re going to leave the negative then keep it up there! If you opt for the
mutual cancellation, how are you going to warn others about your experience?
Can You Trust the Fiverr Feedback System?
Not anymore.
There are
users who are having negative feedback removed by a quick mutual cancellation.
The system definitely has its flaws.
You also
need to look more into the thumbs down – it’s not always fair and legitimate.
As a Fiverr
buyer, you need to do more than checking the feedback. Look into the comments
left in detail and check the gig description. You should also send the Fiverr
seller a message about their gig and ask all the questions that you have.
If you’re really
unsure, do a quick Google search. There are some who will have complaints on
other peoples’ blogs.
What Can You Do to Help the Feedback on
Fiverr?
If you have
a great experience with a seller, share that with the community. You can praise
them on the Fiverr forums or leave them feedback on their gig. Fiverr sellers
love that you leave feedback on their gigs to say it was a job well done.
But what if
you have a negative experience?
Determine
why the experience was negative first. Did you expect more from the seller but
aren’t willing to pay the extra? That’s not fair on the person doing the work
for you. If the Fiverr seller did everything he said he would do in the gig,
then you either need to accept the work or buy another gig for the extra work.
What if the
seller doesn’t do everything in the gig and is demanding more? You have every
right to:
1.
Ask for a full refund and go elsewhere
2.
Complete the job and give negative feedback
If you do
give negative feedback, do it in detail and share your thoughts. If the money
isn’t something that worries you, don’t give into the seller’s requests to
cancel. You have every right to keep the negative feedback there and share your
experience. That’s what it’s there for anyway.
But, please
make sure your negative is fair and justified. If you’re leaving it for the
sake of it or didn’t get everything you wanted when you knew you wouldn’t get
it in the first place, that’s not fair on the person who did the hard work for
you. They can have it removed – and rightly so.
The Fiverr
feedback system definitely has its flaws. Talk to the seller before you buy and
make sure you are happy with spending the money.
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